Store Policies
- After 48hrs of your order being placed you may NOT cancel your order.
- We do not accept exchanges on personal use items due to sanitary reasons. If you receive an item with a defect, please email shopshestopnotch@gmail.com with a picture and defect to discuss further options.
- All sales are final. If you feel it is necessary for a refund PLEASE email shopshestopnotch@gmail.com for proper customer service; refunds are negotiable but not guaranteed. All orders will be processed and shipped within 48 hours. We use USPS First-Class mail and your order should arrive within 3-5 business days. Tracking numbers will be sent via email to the email provided at checkout.
- Also, any orders made during COVID-19 pandemic COULD result in processing and shipping taking up to a week!
- If the address you provided is incorrect and the package was delivered back, you are responsible for the reshipping fee.
- PRE-ORDER items: you will receive the item once it gets to us! If you wish to receive the other items first please place an separate order.
- She’s Topnotch is not responsible for lost or stolen goods. Once your package is shipped out, it is now in the postal’s hands. You would have to contact the shipping provider to claim your lost items.